Customer care Archive

When being different isn’t really.

My car insurance is up for renewal next month and while I’m happy with my current provider, a new company called Blue Insurance, has been a bit of a talking point recently. I first heard of them when I heard one of their representatives on the radio. They sounded like a forward thinking company that

What’s your value?

I’m not fond of the term Human Resources. To me it implies that employees are there to be used up like oil,  coal or another natural resource of your liking. And to be discarded if needs be.   But I do believe we all have a value. It is based on many factors of course. Education,

When the s*** hits the fan.

It will, you know. At some stage, whether in life or work, the sh*** WILL hit the fan. When something affects your clients, you can either panic and run away (aka ignore it), or take a deep breath and take control. By take control, I don’t mean try and brush  the dirt under the carpet.

Customer service – Is it that hard ??

The other day I clicked into a blog post on Customer Service by @patphelan I don’t know the man personally but I do follow him on Twitter because of the company he started and my natural interest the type of people who start their own companies. ANYWAY… His post had to with the lack of

The value of offline marketing

While online marketing is all the rage, today’s post brought with it a little surprise, which a) pleased me very much and b) reinforced my thoughts that offline marketing is still VERY important. Today’s gift from Blacknight is the above keyring, promoting .eu domains. While I don’t have that many, I was happy to be